PLEASE READ THIS INFORMATION IN FULL BEFORE PLACING YOUR ORDER
Select Your Product Variations
Add Additional Information in Notes (e.g., custom instructions)
Proceed to Checkout and Complete Your Purchase
Relax! We begin manufacturing your product and arrange delivery
Quality Check – Your order is carefully inspected before dispatch
Delivery Team Contacts You with delivery information
On Delivery Day, the driver will call you at least 30 minutes in advance
Most of our products are handmade to order, so delivery times may vary during busy periods.
We use both private and national couriers to ensure efficient and timely deliveries.
Where applicable, a tracking number will be provided.
Private courier deliveries may not include tracking.
Fragile and heavy items are sent via specialist couriers to minimise damage, which may slightly delay delivery.
If you are not available, couriers may attempt to leave items with a neighbour.
A dispatch confirmation email will be sent once your item leaves our warehouse.
Collection from our factory is available by appointment only — please contact us beforehand.
You must provide a valid contact number when ordering. Missing contact info may delay your delivery.
Important: All deliveries are to the front door of your property. Couriers cannot enter your home due to insurance restrictions. For flats, delivery is to the ground floor entrance only.
If you miss a pre-arranged delivery, a re-delivery charge may apply.
We strongly advise not disposing of your existing bed until your new one is received and assembled.
Assembly is simple — all beds come with pre-fitted fixtures and easy-to-connect parts.
While we dispatch items as complete consignments, on rare occasions they may arrive on different days.
Signatures are required on delivery. If you request items to be left in a safe place or with a neighbour, this must be arranged via our customer service team. We do not accept responsibility for lost or damaged items left without a signature.
Deliveries are typically made Monday to Friday. If you need:
Weekend delivery
Specific delivery date
Two-man delivery to a room of choice
Please email us before placing your order. Additional charges may apply.
Missed deliveries will result in a calling card from the driver. Please contact us to reschedule.
Standard UK mainland delivery is FREE. However, some postcodes incur surcharges and extended delivery times:
LD, LL, SY, SA, NR, IP, CO, SS, ME11–12, CT, TN, PO, SO, SP, BA, BH, DT, TA, LA, CA, DG, KA, FK, KY
PA, PH, DD, AB, EX, PL, TQ, TR
IV, KV, KW
Northern Ireland, Isle of Man
Orders to these areas may take 5–15 extra working days. Orders will not be processed until surcharge payments are received. Please contact us if unsure about delivery to your postcode.
All standard deliveries are to the front door only. Upgrades must be arranged in advance.
Room of Choice – £29.99
Delivery up one flight of stairs. Contact us if more than one flight is required.
Assembly Service – £79.99
Includes Room of Choice, full professional assembly, and packaging removal.
Disposal Service
Bed or Mattress Only – £49.99
Bed & Mattress Set – £99.99
To cancel an order, please email us with your reason.
Charges may apply if the item has been processed or dispatched.
You are responsible for ordering the correct size and colour.
Return Policy:
Requests must be made within 14 days of receiving the item.
Returns require prior approval and a return reference number.
Items must be unused and in original packaging.
Retain original packaging in case of return due to damage.
Refund Conditions:
Shipping/handling fees are non-refundable.
Even if free delivery was provided, a delivery fee applies if you return without accepting a replacement.
You must arrange return postage. If not possible, we can obtain a courier quote.
Made-to-order items will incur a 50% return surcharge.
If your item is faulty, you must allow us the opportunity to resolve the issue. Choosing a return over a resolution still incurs the surcharge.
Refunds are processed minus admin and postage fees.
Please inspect your delivery upon arrival.
If items are damaged or missing:
Accept the delivery and note the issue with the courier.
Report the issue to us within 24 hours, along with supporting photos.
Contact us via email or WhatsApp and we will help resolve it promptly.
We are not liable for:
Damages not reported at the point of delivery
General wear and tear
Sign before inspecting at your own risk.