At The Modo Sleeep, your satisfaction is our priority. We take great pride in the quality of our bed frames and mattresses, but if you're not completely satisfied with your purchase, we're here to help.
We accept returns under the following conditions:
ποΈ Return Window: Items can be returned within 14 days of delivery.
π¦ Condition: Products must be unused, in their original packaging, and in a resellable condition.
π Proof of Purchase: A valid receipt or order confirmation is required to process the return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Your refund will be processed via the original method (for future payment methods).
For Cash on Delivery orders, refunds will be made via bank transfer after verification.
Refunds may take 5-10 business days to reflect, depending on your bank.
Customers are responsible for the return shipping costs unless the item is defective or incorrectly sent.
For bulky items like mattresses or bed frames, please contact us to arrange a return pickup (charges may apply).
Used mattresses or bedding
Custom-sized bed frames
Items marked as "Final Sale"